Live Agent Connect
Get the Best in the Game, When the Iron is Hot!
Empower your inside sales agents with advanced tools to deliver exceptional, informed customer experiences.
Never let a hot lead slip through the cracks. Route visitors to your best reps, in real time, based on context and fit.
Full automation with CRM integration, so no conversation goes undocumented.
Give agents real-time prompts and conversation intel that drive strong conversion and better outcomes.
Situational Routing
Dynamic assessment of conversation context using a combination of topic of the conversation, most relevant expertise, language, and several contextual inputs (or static region, country, territory mapping), AI driven Situational Routing ensures visitors connect with the live agent most likely to drive conversion.
Situational Routing
Dynamic assessment of conversation context using a combination of topic of the conversation, most relevant expertise, language, and several contextual inputs (or static region, country, territory mapping), AI driven Situational Routing ensures visitors connect with the live agent most likely to drive conversion.
Proactive Visitor Scoring and Alerts
Understand the fit between every visitor and your ICP to dynamically score every session on who the visitor is and what they are doing, to alert your agents on prospects' attention when you have it.
Proactive Visitor Scoring and Alerts
Understand the fit between every visitor and your ICP to dynamically score every session on who the visitor is and what they are doing, to alert your agents on prospects' attention when you have it.
Audio/Video
Agents can connect seamlessly via Audio and Video, creating a personal touch that builds trust, while chat audio and video Call Summaries extract key details from discussions for easy reference back into your CRM or Marketing Automation Platform.
Audio/Video
Agents can connect seamlessly via Audio and Video, creating a personal touch that builds trust, while chat audio and video Call Summaries extract key details from discussions for easy reference back into your CRM or Marketing Automation Platform.
In-conversation Sales Patterns
Aids the live agents by providing AI pointers based on past performance of different conversations, including conversation talk tracks that would engage the visitor deeper and convert to a meeting.
In-conversation Sales Patterns
Aids the live agents by providing AI pointers based on past performance of different conversations, including conversation talk tracks that would engage the visitor deeper and convert to a meeting.
Quick Calendaring
Enables Live Agent to schedule meeting with a simple click. Dynamic meeting routing to best fit seller for meeting with the prospect. Based on conversation context and account context, using all parameters in Situational Routing.
Quick Calendaring
Enables Live Agent to schedule meeting with a simple click. Dynamic meeting routing to best fit seller for meeting with the prospect. Based on conversation context and account context, using all parameters in Situational Routing.
Comprehensive Agent Performance & Effectiveness Analytics
Aggregate performance across all agents to understand Chats Acceptance, Turns, Meetings, Conversion Rates, Available Times. Drive continuous improvements by understanding agent level performance across all individualized metrics.
Comprehensive Agent Performance & Effectiveness Analytics
Aggregate performance across all agents to understand Chats Acceptance, Turns, Meetings, Conversion Rates, Available Times. Drive continuous improvements by understanding agent level performance across all individualized metrics.
Dynamic Deal Win/Insights
Dynamic Deal-Win Briefs provide real-time insights into the visitor’s environment, giving agents the context to tailor their conversational approach.
Dynamic Deal Win/Insights
Dynamic Deal-Win Briefs provide real-time insights into the visitor’s environment, giving agents the context to tailor their conversational approach.
Seller Co-Pilot
Boost SDRs and Account Executives' productivity with AI-driven tools that synthesis intelligent responses in a flash, assists with streamlined workflows, and enhance sales outcomes, making every seller the best seller you've got. Seller Co-Pilot is the ultimate assistant for your sales team.
Make us your
partner in growth.
We're here to help you with any questions or concerns you may have.
- ✓Get customized pricing
- ✓Answers to technical questions
- ✓Support for your technical teams
1-844-887-2254