Terms of Service

Last Updated: June 2025

Welcome to Vurbalize ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website at https://vurbalize.ai, our applications, and all related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please discontinue use of the Services immediately.

1. Use of the Services

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. You agree to use the Services only for lawful purposes and in accordance with these Terms.

2. Account Registration

Certain features require creating an account. You agree to:

• Provide accurate, current information.
• Maintain confidentiality of your login credentials.
• Notify us immediately of any unauthorized access.

3. Customer Data & Privacy

Your use of the Services is governed by our Privacy Policy. By using the Services, you acknowledge that data may be processed and stored according to that policy.

4. License & Intellectual Property

Vurbalize grants you a limited, non-exclusive, non‑transferable license to access the Services. All content, code, software, and materials are owned by or licensed to Vurbalize.

You may not:

• Reverse engineer, modify, or decompile the Services.
• Copy or redistribute content without written consent.
• Use automated tools to extract or replicate service functionality.

5. User Conduct

You agree not to:

• Upload harmful, unlawful, or infringing content.
• Attempt to bypass security controls.
• Interfere with system performance or network integrity.
• Misrepresent your identity or impersonate others.

6. Payment & Subscriptions

If you subscribe to paid plans:

• Fees are billed in advance unless otherwise specified.
• Payments are non-refundable except where required by law.
• Failure to pay may result in suspension or termination.

7. Third-Party Services

The Services may integrate with external providers such as CRM, MAP, analytics, or AI vendors. Vurbalize is not responsible for third‑party performance or data handling.

8. Service Availability & Changes

We reserve the right to:

• Modify or discontinue features.
• Update or patch the Services.
• Suspend access for maintenance or emergencies.

We will provide reasonable advance notice of material changes when possible.

9. Security

While we implement safeguards to protect data, no system is impenetrable. You acknowledge that use of the Services carries inherent risks of the internet.

10. Termination

We may suspend or terminate access if:

• You violate these Terms.
• Required for legal or security reasons.

Upon termination:

• Your license ends immediately.
• Customer data will be handled per our Data Retention Procedure.

11. Disclaimer of Warranties

The Services are provided "AS IS" without warranties of any kind, express or implied.

12. Limitation of Liability

To the maximum extent permitted by law:

• Vurbalize is not liable for indirect, incidental, special, or consequential damages.
• Liability is limited to the amount paid in the last 12 months.

13. Indemnification

You agree to defend, indemnify, and hold harmless Vurbalize from any claims, damages, or losses arising from your use of the Services or violation of these Terms.

14. Governing Law

These Terms shall be governed by the laws of the State of California, without regard to conflicts of law.

15. Contact Us

For questions regarding these Terms:
Email: support@vurbalize.com